Privacy Policy

This policy explains how Country Victoria Physiotherapy ("we", "us") collects, uses, discloses and protects personal information when you use this website, send an enquiry, or book an appointment. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When you submit the contact form, we collect the name, email address, phone number and message you provide. When you book an appointment through our online booking widget, that booking is handled directly by our booking provider under its own privacy terms — we receive the booking details needed to schedule and deliver your appointment.

We do not collect sensitive health information through this website. Any clinical or health information is collected separately, in person or by phone, as part of your care.

We use the information you provide to respond to enquiries, confirm and manage appointments, and communicate with you about your care. We do not sell or rent your personal information to third parties, and we do not use it for unrelated marketing without your consent.

This site uses a small number of third-party services to operate: an email delivery provider to send enquiry notifications and confirmations, an online booking provider to manage appointment scheduling, and a map embed to show our clinic location. Each of these providers processes limited data on our behalf and maintains its own privacy practices.

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information submitted through this website is transmitted securely and only retained for as long as reasonably necessary to respond to your enquiry or manage your care.

You can ask us what personal information we hold about you, request a correction, or ask us to delete information we no longer need to hold. To make a request, contact us using the details below.

This site may use minimal, functional cookies required for the site and embedded booking widget to work correctly. It does not use cookies for third-party advertising.

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

If you have a question about this policy or how your information is handled, contact us at admin@countryvictoriaphysiotherapy.com.au or +61 493 082 871.